Customer-friendly identification and clienteling for the shop floor

  • Give staff the information they need to satisfy customers by personalising every shopping journey
  • Use tailored purchase histories to drive incremental revenue through cross-sell, upsell mobile apps, and social media
  • Meet customer expectations for multichannel service with seamless links to online ordering, mobile apps, social media
  • Break down CRM silos and improve data capture and sales attribution across the business

Clienteled
customers spend 4x more than normal customers annually

Better Service for Everyone

Equip staff for next-generation customer service – open up the silos to give them easy access to customer wishlists, social activity, past orders and other data when they need it most.

Multichannel Mastery

Identify customers from mobile or social presence using the latest beacon/NFC technology, link in-store activity back to online patterns for better data capture and analysis, and process sales with a single tap.

Create Connections

Convert more with personalised recommendations based on purchase and browsing history for in-store customers and follow up with targeted post-sales. Service Plus also works with existing analytics, CRM and recommendation services.

Go The Extra Mile

Help staff perform at their best with the full suite of RetailOS add-ons – speedy information sharing for the shop floor. They’re the only internal comms tools designed specifically for retailers.

  • 63%

    increase in transaction size for clienteled customers

  • 50%

    of all customers expect retail staff to offer them a personalised service

  • 33%

    increase in repeat business if customers get a great experience

Powered by RetailOS, the connected experience platform

RetailOS is a connected experience platform that joins up your data, devices, and customer touch points to deliver a seamless shopping experience. RetailOS integrates with your existing technology providers and back end infrastructure, creating an enhanced customer experience to drive engagement and loyalty.

Building on top of this platform, additional solutions include commerce, loyalty and knowledge applications for the complete end-to-end engagement with your customers and staff across mobile, tablet, kiosk, wearables and in-store displays.